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EDSON 20 YEAR LONGLIFE PRODUCT WARRANTY
We warrant for Twenty years from the date of original purchase, the Longlife Water Heater, to be free from defects in material and workmanship under normal use and service.  The obligation of the manufacturer under this warranty is limited to repairing or exchanging (at our option) any part of the said water heater which proves thus defective within the specified period and which our examination shall disclose to our satisfaction to be thus defective.  Warranty details are outlined below.

  1. Electrical components and relief valve of the heater are likewise warranted except that the period shall be for one year.
  2. The above Warranties shall not apply to such water heater or part thereof which in our opinion has been subject to any accident, alteration or any thermostat having fixed temperature setting in excess of 80 C, abuse or misuse or has suffered any damage by flood, fire or act of God, or if any repairs have been made or attempted to be made by any person or persons not approved by us.  The Warranties shall not extend to any loss suffered by or resulting from, the non-operation of the water heater or part thereof.
  3. We will not incur any obligation or liability whatsoever under the Warranties for any damage or harm which may arise directly or indirectly as a result of the water heater being installed by others than a registered qualified plumber or being connected to a water or power supply not in accordance with the regulations of the relevant electric, water and health authorities.
  4. The following items 1 - 6 are specifically excluded from the normal terms of warranty.
  1. Damage as the result of transportation, removal, or storage.
  2. Damage due to connection to incorrect water supply, incorrect installation or faulty valve.
  3. Damage or faulty operation due to foreign matter in the water supply.
  4. Damage or faulty operation of the unit due to the effects of sludge or sediments as a result of connection to an unfiltered water supply ie. spring, dam, bore, river, unfiltered metropolitan supply or other source.
  5. Damage or faulty operation due directly or indirectly as a result of excessive water pressure.
  6. Where water stored in the cylinder exceeds the following levels, Total hardness 220ppm, Total dissolved solids 600 ppm, Chloride 300 ppm, Magnesium 10ppm, Ph 9.5 and not less than 6.5.

Notwithstanding anything contained herein, the electric water heater shall continue to be subject to any implied warranty provided by the Trade Practices Act 1974 (as amended) if and to the extent that the said Act is applicable and prevents the exclusion, restriction or modification of that warranty

  1. For a period of ten years from the date of the original purchase, we will, for the original purchaser only, make any mechanical adjustment necessary to maintain the said water heater in serviceable condition and will repair or replace any defective part under the terms or warranty, without charge.
  2. For any service needed to be carried out in the twelfth year after the purchase, the same Warranty will apply save that the original Purchaser will be charged 20% of such repair work and/or the cost of replacement parts.
  3. For any service needed to be carried out in the  fourteenth year after the purchase, the same Warranty will apply save that the original Purchaser will be charged 40% of such repair work and/or the cost of replacement parts.
  4. For any service needed to be carried out in the sixteenth year after the purchase, the same Warranty will apply save that the original Purchaser will be charged 60% of such repair work and/or the cost of replacement parts.
  5. For any service needed to be carried out in the eighteenth year after the purchase, the same Warranty will apply save that the original Purchaser will be charged 80% of such repair work and or the cost of replacement parts.
  6. For any service needed to be carried out in the twentieth year after the purchase, the same Warranty will apply save that the original purchaser will be charged 90% of such repair work or replacement parts.

This free service will apply only in the Metropolitan Areas.  In other areas within the Commonwealth of Australia we will provide the same free service during that period provided the water heater or part is forwarded, carriage paid both ways at owner's risk, to our nearest service agent.

Service Costs by others are not covered by the Warranty and are at the user's expense.  In the event of any claim being made under the warranty, it is the original purchaser's responsibility to provide evidence of purchase and date of purchase.