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We warrant for Two years from the date of original purchase, the EDSON units not covered by specific Warranties including Models BC, BBC and RP, to be free from defects in material and workmanship under normal use and service.  The obligation of the manufacturer under this Warranty is limited to repairing or exchanging (at our option) any part of the said unit which proves thus defective within the specified period and which our examination shall disclose to our satisfaction to be thus defective. Warranty details are outlined below.

  1. Electrical and mechanical components of the heater are likewise warranted except that the period shall be for one year.
  2. The above Warranties shall not apply to such unit or part thereof which in our opinion has been subject to any accident, abuse or misuse or has suffered any damage by flood, fire or act of God, or if any repairs have been made or attempted to be made by any person or persons not approved by us.  The Warranties shall not extend to any loss suffered by or resulting from, the non-operation of the water heater or part thereof.
  3. We will not incur any obligation or liability whatsoever under the Warranties for any damage or harm which may arise directly or indirectly as a result of a unit being installed by others than a registered qualified plumber or being connected to a water or power supply not in accordance with the regulations of the relevant Electric, Water and Health Authorities.
  4. The following items 1 - 4 are specifically excluded from the normal terms of Warranty.
  1. Damage as the result of transportation, removal, or storage.
  2. Damage due to connection to incorrect water supply, incorrect installation or faulty valve.
  3. Damage or faulty operation due to foreign matter in the water supply.
  4. Damage or faulty operation due to the corrosive elements in the water supply on components with a copper content.

Notwithstanding anything contained herein, the unit shall continue to be subject to any implied Warranty provided by the Trade Practices Act 1974 (as amended) if and to the extent that the said Act is applicable and prevents the exclusion, restriction or modification of that Warranty.

Service will only apply only in the Metropolitan Areas.  In other areas within the Commonwealth of Australia we will provide the same free service during that period provided the water heater or part is forwarded, carriage paid both ways at owner's risk, to our nearest service agent.

Service Costs by others are not covered by the Warranty and are at the user's expense.  In the event of any claim being made under the Warranty, it is the original purchaser's responsibility to provide evidence of purchase and date of purchase.

A nominal service charge may be made should the appliance be found to be in normal working condition and the problem located elsewhere.